Pricing, Shipping & Returns


Bikes and Frames:

For The Riders will ship special/clearance bikes or frames. Bikes will be shipped dissembled in a box. We strongly recommend that all disassembled bikes be built by a qualified bike mechanic. Alternatively, all purchases can be picked up via the  "click and collect" method at our web-store location in Woolloongabba QLD.


Complicated shipping calculators? Not us.

We ship most orders using the Australia Post eParcel system, which provides tracking information and allows us to ship to residential, business and Post Office box addresses.*Exclusions do apply.


I need my order as fast as is humanly possible. Can you do it?

Sure! For starters, we ship all orders (no matter what shipping method) within 24 hours Tuesday to Friday (Shop Opening Hours). If you order before 11:00 AM AEST, we'll get it packed up and shipped out the very same day!

If you really want it super quick, then you can opt to upgrade to Australia's Post "Express" eParcel service. This means that if you are in a metro area (as defined by Aus Post), you'll get your parcel the next business day. For everywhere else, Aus Post guarantee the fastest possible delivery.

Note that this upgrade is not available for large items. You can check the availability of this method at the cart or checkout.


Click and Collect

Swinging by in a hurry to get to your next ride or you just want to secure your goods before someone else does? Click and Collect is the option for you. Place your order online selecting 'Click and Collect' at checkout and we will pick your order for you, e-mailing you when it is ready. 

Ring the doorbell to pickup from our web store location. 

Unit 5/78 Logan Road, Woolloongabba QLD 4102
Monday - Friday
9:00AM - 3:00PM



We're always happy to refund or submit a warranty claim for a product that is faulty. For The Riders will not except returns for "change of mind" reasons.

All items returned must be in their original packaging and in brand new condition. Once returned we will issue you with a credit for the value of the goods excluding freight.

We all like to get it right the first go so if you have any questions about our products don't hesitate to get in contact with us via and we'll be happy to help.

There is no return or exchange on sale items that are discontinued.